A Complete Quality Assurance Program

Quality assurance is a combination of economics, motivation and incentive, management commitment, training, and applied skill. The author is supervisor of quality control for a manufacturer of school equipment (furniture). Quality involves many different purchased materials, including forest products of several types, manufacturing operations, packaging, shipping, and customer service. The products are subjected to severe service and critical scrutiny of performance by the customer. The company is long established and serves a nation-wide market. The article outlines the interdependency of operations in producing quality products and reviews quality-control technology, sampling techniques based on MIL Standard 105, and practices developed for the needs of this type of product line. Quality levels and a system of point rating established to permit current posting of department worker performance are described in specific terms. Factors by which employees are motivated, pride of craft and remuneration, are described as fundamental to a successful quality assurance program.

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