Customer-Producer Relations in the Particle Board Business

Pertinent factors in producer-consumer relationships are: the product which the customer thinks he needs, the product which the customer really needs, the product the mill currently produces and the product which the mill could produce through control of the process variables. Evaluation of each factor is the duty of the producer. General customer specifications must be transformed to quantitative physical properties. Setting limits for those properties completes the specifications. Following the planned approach, the desired product specifications are compared with the current production specifications, and the properties which are out of line are readily noted. The operator must then rely on his knowledge of the controllable process variables to determine which are significant for the properties in question. Once the significant variables are established, the degree of change required must be established. Plant trials are required at this point. The value of the planned approach is clear in that the produce clearly outside the ability of the plant has been recognized as such in the planning stages, eliminating costly mill trials.

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